Frequently Asked Questions
Everything you need to know about keeping your skin and smile TAO Clean.
How does the UV-C sterilization technology work?
Our patented base stations use UV-C light rays to penetrate the DNA of microorganisms, effectively killing 99.9% of bacteria and germs on your toothbrush or facial brush while they dry.
When should I replace my brush heads?
For optimal hygiene and performance, we recommend replacing your TAO Clean toothbrush or facial brush heads every 3 months, or sooner if the bristles appear frayed.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 45 days of delivery for a full refund, minus shipping costs.
Does TAO Clean offer a warranty on devices?
Yes, all TAO Clean devices come with a standard 2-year limited warranty that covers manufacturer defects and hardware malfunctions under normal use.
How long does shipping take?
Standard domestic orders typically process within 1-2 business days and arrive within 5-7 business days. Expedited shipping options are available at checkout.
Are the facial brushes suitable for sensitive skin?
Absolutely. Our facial brushes feature two modes—Super Clean and Sensitive—allowing you to customize the intensity based on your skin's needs.