Returns & Exchanges
At TAO Clean, we want you to be completely satisfied with your beauty ritual, which is why we offer a 45-day money-back guarantee on all our skincare technology and devices. If you are not happy with your purchase, we provide a streamlined process for returns and exchanges to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your TAO Clean device in its original packaging, including all accessories and power cables, to ensure safe transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing